Terms of service
Customer Service hours are: Monday – Friday 9 am to 4 pm.
281-578-5353
You may also contact Customer Services at customerservice@katyfurniture.com
Pick up Hours
Pick up Hours are: Monday thru Friday from 9 am to 6:15 pm and Saturday from 9 am to 4:15 pm
Please allow 10 – 30 minutes for accumulation of your order.
Please inspect your merchandise carefully. Our responsibility for damage ends when you accept the merchandise at the time of pick up. In some cases assembly may be required. Our staff will assist you in loading your merchandise in your vehicle. We are not responsible for damages in transit caused by faulty packaging or inadequately tied-down merchandise. Please secure your items well.
Layaway Policy
Layaway is available at the regular price of the promotional items. All layaways are for 90 days only and a deposit of 10% is required at the time of layaway.
Financing Policy
Build credit, get more furniture, and pay over time. We offer Credit Check Financing and No Credit Check Financing. There will be a price increase for financing and a $50 application fee.
Warranty Policy
Some Manufactures offer extended warranties on all or certain products. Claims under these warranties are to be made with the manufacturer. Katy Furniture will assist you in this regard upon request. An item under warranty will be repaired or replaced, at Katy Furniture’s Discretion. Katy Furniture reserves the right to keep the merchandise for a reasonable period of time in order to affect necessary repairs in our workshop or return to manufacture. Katy Furniture has no obligation to service items sold “AS IS” with No Warranty or merchandise that has been abused or repaired by the customer. Katy Furniture cannot be held responsible for damages caused by furniture to your home. Should there be a manufacture defect to your furniture after pick up, please email pictures to Customer service at customerservice@katyfurniture.com immediately. The customer however is responsible for the transportation of the damaged furniture regardless of if it was delivered to them or picked up.