Outdoor Drop-Off

Available for nationwide shipping. Your items will be delivered to the exterior entrance of your home or building at ground level. Appointment required. Service does not include assembly, demonstration, or cleanup.

Indoor Drop-Off

Available in select areas. Your furniture will be delivered just inside the front door of your home. Appointment required. Assembly, demonstration, and cleanup are not included.

White Glove Delivery

Our premium White Glove Service – is available only in surrounding areas serviced by our two local delivery locations. Includes delivery to the room of your choice, professional assembly, product setup/demonstration, and complete cleanup. Appointment required.

Pick Up

Pick up your order free of charge from one of our warehouse locations at your convenience. Unable to pick it up? We offer local delivery, surrounding-area delivery, and nationwide shipping options for a fee.

• Delivery Charges vary by mileage.
• The day before your delivery we will call you to remind you of the delivery, we will usually give a four hour window.
• Delivery Drop We will bring your delivery inside the front door of your home. Assembly Required:  This service does not include the removal of packaging, assembly, or set up of your items.  Since items will be in factory packaging, some merchandise will require assembly.  You must notify Katy Furniture about any concealed damage by emailing customerservice@katyfurniture.com within 24 hours of delivery.  

• Delivery Set up means that the delivery team will take everything out of the box and set it up in the room for you.

• It is important that you have the room ready to accommodate your new furniture. Please have the room cleared in the area where you intend for your new furniture to be.

• We cannot install anything on the walls or ceiling, nor can we install electronic equipment into entertainment units.

• If you live in an apartment and you are unavailable, we will meet the apartment manager for entrance (providing you have made prior arrangements with the manager and with our delivery department).

• It is important that someone is there to sign for the receipt of the merchandise. If you miss your delivery appointment for any reason there will be another delivery trip charge.

Thank you for your business!

Easy Financing, Anytime!
We offer a range of flexible financing options tailored to your specific needs.

Check Purchase Options

Katy Furniture – Customer Help & FAQs

Order Information

How do I find my order number?
Once your order is placed, you’ll receive a confirmation email with your order details, including your order number.

Payments & Financing

What payment options are available?
Katy Furniture accepts multiple payment methods for your convenience, including major credit and debit cards, digital wallets, cash (in-store), and financing options.

Accepted payments include:

• Visa

• Mastercard

• American Express

• Discover

• Apple Pay

• Google Pay

• Shop Pay

Do you offer financing?
Yes. We partner with trusted financing providers to offer flexible payment options. Financing is subject to approval.
👉 View current financing options HERE.

Product Availability

How can I tell if an item is available?
Each product page displays availability status, including:

• Ready Now – Available for immediate delivery or pickup

• Available Soon – Typically available within about one week

• Extended Lead Time – Shipping times vary, usually between 4–8 weeks

For confirmation, our team is happy to assist.

Visiting a Store

Can I see items in person?
Yes. Katy Furniture has showroom locations where you can view select items on display. Inventory varies by location, so we recommend calling ahead if you’re looking for a specific piece.

Old Furniture

Do you remove old furniture?
At this time, we do not offer removal or disposal of existing furniture.

What should I do with my old furniture?
Many customers choose to donate usable furniture or arrange disposal through their local bulk pickup services.

Product Appearance

Will my furniture look exactly like the photos?
We use high-quality images to accurately represent our products. However, lighting, screen settings, and room conditions may affect appearance.

Helpful tips:

• Review all product photos

• Read the full product description

• Measure your space carefully before purchasing

Delivery Timing

How long does delivery take?
Delivery times vary based on item availability, destination, and logistics.

Estimated timelines:

• Greater Houston Area:
  Many in-stock items qualify for next-day delivery on select days

• Texas & Surrounding Areas:
  Typically 1–10 business days

• Out-of-State / Nationwide Shipping:
  Usually 1–6 weeks

Delays may occur due to weather, shipping volume, or supply changes.

Delivery Options

What delivery services do you offer?

Outdoor Drop-Off (Nationwide Shipping)

Delivery to the exterior entrance of your home or building at ground level.
Assembly and packaging removal are not included.

Indoor Drop-Off

Delivery just inside the front door of your home.
Assembly and cleanup are not included.
Available in select service areas.

White Glove Delivery

Available only in surrounding areas serviced by our local delivery locations.
Includes room placement, professional assembly, setup, and removal of packaging materials.
Availability and pricing vary by location. Appointment required.

Delivery Day

Will I know when my delivery is arriving?
Yes. You will receive:

• A notification the day before delivery

• A scheduled delivery window

• A call shortly before arrival